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USC Elections 2023: Referendum on myVirtualDoctor

The University Students’ Council (USC) currently implements a Health and Dental Plan, PurpleCARE, for eligible, full-time undergraduate students. PurpleCARE has always sought to grow and adapt to best suit students’ needs and this recent pandemic has shed light on the shortcomings of our national healthcare system, as well as intricacies of our health coverage. This past year, the USC and PurpleCARE partnered with TELUS Health Virtual Care to provide students a free trial of a virtual health care service, myVirtualDoctor. The service features unlimited, 24/7 confidential access to licensed healthcare professionals including Registered Nurses, Nurse Practitioners, and Physicians.

The myVirtualDoctor free trial service will end on August 31, 2023. 

In the upcoming USC Election, eligible students will be asked to vote YES or NO to the following question:

Learn more about myVirtualDoctor before you decide!

What does myVirtualDoctor provide?

  • 24/7 access across Canada
  • Average wait time to speak with a health-care professional is 4 minutes 
  • Consults take place via chat, video, or phone.
  • Access to practitioners in multiple languages.
  • Referrals and requisitions for labs, bloodwork, and specialists.
  • Delivery of prescriptions to the pharmacy of your choice.
  • Extension of service to eligible family members at no additional cost.

How do you access myVirtualDoctor?

Students will be able to access this service through the TELUS Health Virtual Care app or through a web browser. Students are guaranteed to be able to speak with a health-care professional within minutes of initiating a consult. If consultation with a healthcare professional outside of the TELUS Health Virtual Care app is required, the attending practitioner will assist the student with locating the nearest available, in-person healthcare provider.

Who will be eligible for myVirtualDoctor?

All full-time undergraduate students at Western will be automatically assessed the myVirtualDoctor annual fee, with the option to opt-out unconditionally with a full refund before the opt-out deadline.

Unconditional opt-out with a full refund

  • Students will have the opportunity each year to opt-out.
  • There will be no barriers for students to opt-out of myVirtualDoctor.
  • Students will receive a full refund to their student account.

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