Learn more about myVirtualDoctor before you decide!
What does myVirtualDoctor provide?
- 24/7 access across Canada
- Average wait time to speak with a health-care professional is 4 minutes
- Consults take place via chat, video, or phone.
- Access to practitioners in multiple languages.
- Referrals and requisitions for labs, bloodwork, and specialists.
- Delivery of prescriptions to the pharmacy of your choice.
- Extension of service to eligible family members at no additional cost.
How do you access myVirtualDoctor?
Students will be able to access this service through the TELUS Health Virtual Care app or through a web browser. Students are guaranteed to be able to speak with a health-care professional within minutes of initiating a consult. If consultation with a healthcare professional outside of the TELUS Health Virtual Care app is required, the attending practitioner will assist the student with locating the nearest available, in-person healthcare provider.
Who will be eligible for myVirtualDoctor?
All full-time undergraduate students at Western will be automatically assessed the myVirtualDoctor annual fee, with the option to opt-out unconditionally with a full refund before the opt-out deadline.
Unconditional opt-out with a full refund
- Students will have the opportunity each year to opt-out.
- There will be no barriers for students to opt-out of myVirtualDoctor.
- Students will receive a full refund to their student account.